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Amazon Operations Services Philippines Inc.

  • 50,000 - 100,000 employees

2022 Account Support Specialist (Rolling Intake)

Location details

On-site

  • Philippines

    Philippines

    • National Capital Region

      Pasay

Location

Pasay

Opportunity expired

Opportunity details

  • Opportunity typeGraduate Job or Program
  • SalaryPHP 18,000 - 21,000 / Year
  • Additional benefitsProsple salary estimate
  • Start dateStart date Ongoing

About Amazon Operations Services Philippines

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

Your role

  • Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
  • Liaises with other departments as required to resolve Seller’s issues and questions.
  • Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.

Training, development & rotations

Amazon is investing more than $1.2 billion to provide free upskilling opportunities to more than 300,000 U.S. employees, helping them further their careers in high-paying, in-demand roles.

Read more here...

Compensation & benefits

Along with an average starting pay of $19 per hour—more than double the federal minimum wage—Amazon offers a range of great benefits that support employees and eligible family members, including domestic partners and their children. These comprehensive benefits begin on day one and include health care coverage, paid parental leave, ways to save for the future, paid college tuition, and other resources to improve health and well-being.

  • Financial success
  • Employee health
  • Caring for families
  • Parental leave

Career progression

They want employees to have access to the skills they need to grow their careers. Amazon is investing more than $1.2 billion to provide free upskilling opportunities to more than 300,000 U.S. employees, to help them further their careers in high-paying, in-demand roles.

Read more here...

Work-life balance

What unites Amazon employees across teams and geographies is that they are all striving to delight their customers and make their lives easier.

The scope and scale of their mission drive them to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that they never thought possible isn't easy, but they embrace this challenge every day.

By working together on behalf of their customers, they are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with them.

Company culture

Diverse and inclusive teams positively impact their products and services, helping them better serve customers, selling partners, employees, and communities from all backgrounds.

Read more here...

About you

  • Minimum GCE “O” Level preferably with 1 year of relevant experience in Customer Service/Client Support/Investigation within a contact center environment
  • No experience is welcome to apply.
  • Business proficient fluency in speaking and reading Mandarin and English to liaise with our Mandarin and English overseas counterparts/sellers
  • Proficient in MS Office and internet applications
  • Ability to compose a grammatically correct, concise, and accurate written and verbal response.
  • Strong soft skills with the ability to effectively communicate for win-win solutions.
  • Ability to maintain high levels of confidentiality and data security standards.
  • Flexibility to work during bank holidays, and peak periods and to work overtime hours as per business requirement

Read more here...

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s: 

  • amazon.com
  • glassdoor.com

Work rights

The opportunity is available to applicants in any of the following categories.

Work light flag
Philippines
Philippine CitizenPhilippine Permanent ResidentPhilippine Temporary Work Visa

Qualifications & other requirements

You should have or be completing the following to apply for this opportunity.

Degree or Certificate
Qualification level
Qualification level
Bachelor or higher
Study field
Study field (any)

Hiring criteria

  • Experience requirementNo experience required
  • Working rights
    Philippine Citizen
  • Study fields
    Business & Management
  • Degree typesBachelor or higher
Show all hiring criteria

About the employer

logo-amazon-ph-480x480-2021.

Amazon Operations Services Philippines

Number of employees

50,000 - 100,000 employees

Industries

Business Process Outsourcing

Our mission is to be Earth's most customer-centric company. Our actions begin and end with the customer top of mind. Come build the future with us.