2022 Investigation Specialist - PWD (Rolling Intake)

About Amazon Operations Services Philippines

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

Your role

• Investigate suspicious activity and behavior that could pose a risk to Amazon, their customer’s, or merchants
• Communicate via email with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
• Achieve weekly productivity and quality standards for investigations.
• Experienced in the internet space and capable of succeeding in a fast-paced team environment.
• Be prepared to be flexible with working hours and workdays on Saturdays and/or Sundays.

Training, development & rotations

Amazon is investing more than $1.2 billion to provide free upskilling opportunities to more than 300,000 U.S. employees, helping them further their careers in high-paying, in-demand roles.

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Compensation & benefits

Along with an average starting pay of $19 per hour—more than double the federal minimum wage—Amazon offers a range of great benefits that support employees and eligible family members, including domestic partners and their children. These comprehensive benefits begin on day one and include health care coverage, paid parental leave, ways to save for the future, paid college tuition, and other resources to improve health and well-being.

• Financial success
• Employee health
• Caring for families
• Parental leave

Career progression

They want employees to have access to the skills they need to grow their careers. Amazon is investing more than $1.2 billion to provide free upskilling opportunities to more than 300,000 U.S. employees, to help them further their careers in high-paying, in-demand roles.

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Work-life balance

What unites Amazon employees across teams and geographies is that they are all striving to delight their customers and make their lives easier.

The scope and scale of their mission drive them to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that they never thought possible isn't easy, but they embrace this challenge every day.

By working together on behalf of their customers, they are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with them.

Company culture

Diverse and inclusive teams positively impact their products and services, helping them better serve customers, selling partners, employees, and communities from all backgrounds.

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About you

• This position is open to recent graduates 
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
• Excellent problem solving skills
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
• Demonstrated ability to analyze problems logically
• Self-disciplined, diligent, proactive and detail oriented

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How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s: 

• amazon.com
• glassdoor.com