2022 Customer Service Associate-Fixed Term (Start ASAP)

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
 

Responsibilities include, but are not limited to:

• Communicate with customers (verbal and written) with a problem-solving attitude.
• Understand the issue and make best use of the available resources to resolve the issue.
• Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
• Excellent communication, both verbal and written as one may be required to communicate with the Customers/Drivers, Customer Service and Technical Associates, Delivery Station Managers, and Delivery Associates in real time.
• Develop and/or understand performance metrics to assist with driving business results.

MINIMUM QUALIFICATIONS:

• Located at Pasay, Philippines.
• At least 18 years of age.
• Completed at least two years in college or Senior High Graduate; or
• High school graduate (old curriculum) with at least one-year customer service experience; or,
• Less than two years in college with at least one-year customer service experience.