2022 Customer Support - Mandarin (Rolling Intake)

About Amazon Operations Services Philippines

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

Your role

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaises with other departments as required to resolve Seller’s issues and questions.

Training, development & rotations

Amazon is investing more than $1.2 billion to provide free upskilling opportunities to more than 300,000 U.S. employees, helping them further their careers in high-paying, in-demand roles.

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Compensation & benefits

Along with an average starting pay of $19 per hour—more than double the federal minimum wage—Amazon offers a range of great benefits that support employees and eligible family members, including domestic partners and their children. These comprehensive benefits begin on day one and include health care coverage, paid parental leave, ways to save for the future, paid college tuition, and other resources to improve health and well-being.

• Financial success
• Employee health
• Caring for families
• Parental leave

Career progression

They want employees to have access to the skills they need to grow their careers. Amazon is investing more than $1.2 billion to provide free upskilling opportunities to more than 300,000 U.S. employees, to help them further their careers in high-paying, in-demand roles.

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Work-life balance

What unites Amazon employees across teams and geographies is that they are all striving to delight their customers and make their lives easier.

The scope and scale of their mission drive them to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that they never thought possible isn't easy, but they embrace this challenge every day.

By working together on behalf of their customers, they are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with them.

Company culture

Diverse and inclusive teams positively impact their products and services, helping them better serve customers, selling partners, employees, and communities from all backgrounds.

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About you

• Open to Fresh Graduates 
• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.
• Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
• Teammate capable of learning and sharing knowledge in global environment.
• Demonstrate flexibility to work overtime hours as per business requirement.
• Preferably 12 months in a customer service environment.
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

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How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s: 

• amazon.com
• glassdoor.com