Customer Service Representative (Rolling Intake)

Your role

Chevron Holdings Inc. is looking for a Customer Service Representative, who will be handling below responsibilities.

• Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
• Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
• Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
• Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
• Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience

About you

Successful candidates possess below qualifications:

• Bachelor’s Degree holder in any field
• Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
• Elevated level of customer service orientation and keenness on details
• Clear communications skills both oral and written
• Ability to solve problems logically and critically
• Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
• Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
• Proficient in Microsoft (MS) Office applications
• Open to night and shifting schedules and willing to work on Philippine holidays

The people who will love this job has below qualities:

• You like making things easier for customers and colleagues. Remove barriers within given parameters to ensure ease of doing business for the customers. You are energized by interacting with and helping people. You recognize that everyone has trouble sometimes and seeks to empower and educate customers.
• You love learning about new ways of doing things. There is always a better way.
• You thrive with a little chaos and uncertainty. Moving fast and sometimes decisions are made without all the information.

Preferred Qualification:

• Experience in the use of SAP (Systems Applications and Products in Data Processing) and Salesforce is an advantage or any business CRM (Customer Relationship Management) business application

Relocation Options:

• Relocation will not be considered within Chevron parameters.

International Considerations:

• Selected candidate will work in the Philippines under the local payroll system and benefits.

Compensation & Benefits

Chevron Holdings Inc. employees enjoy the benefits below:

• The estimate salary range for this role is PHP 29,000 - 35,000 / Month
• Allowances, medical and optical reimbursements    
• Health care coverage for you and your eligible dependents    
• Robust employee centered programs for health and wellness   
• Time-off to promote healthy work-life balance or to care for your family   
• Annual corporate incentive bonus when the company meets established goals   
• Recognition & awards program   
• Long-term savings plan 
• Life insurance   
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups  
• Hybrid work model - work remotely from home several days a week

Training & Development

New employees undergo a year-long onboarding process that includes on-the-job training, mentorship, and an introduction to Chevron’s values and business operations. Chevron offers ongoing education and training programs to help employees cultivate their skills and advance their careers. This includes formal training sessions, experiential learning, and support from supervisors and mentors. There are Key Performance Indicators to track goals and targets if reached.

Career Progression

A compelling employee experience supports the pursuit of meaningful careers in the company. Chevron’s development programs aim to accelerate leadership capabilities and cultivate a diverse talent pipeline. This includes targeted training opportunities and meaningful work experiences designed to help employees reach their full potential.

Source

The following sources were used in researching this page:

• ph.indeed.com
• chevron.com
• youtube.com