Customer Service Representative (Rolling Intake)

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Your role & responsibilities

• Demonstrate ability to satisfy customer needs (good understanding and active listening capabilities  knows how to probe to get relevant information)
• Comfortable with a rapidly changing environment
• Ability to learn retain  and apply large amounts of product procedure  policy and system information
• Demonstrate interpersonal skills and is able to provide empathy for the User’s Situation
• Strong analytical problem-solving and general troubleshooting skills
• Ability to communicate technical issues in non-technical terms
• Provide customer and technical support to customers through inbound phone chat and email requests
• Independently identify and troubleshoot documents categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures

Training & development

Training and development are strongly encouraged at Cognizant to help you grow and advance. They offer a wide spectrum of learning and development programs to help you augment and enhance your skills and capabilities, and adapt to varied business challenges. These include:

• Specialized training programs to support the integration of all hires into a dynamic business environment.
• Focused online and instructor-led courses to develop knowledge on the domain, technical expertise, and soft skills, supported by internal and external certifications.
• Leadership development programs to build and nurture a pool of successful industry leaders.

Compensation & benefits

• Shape your career
• Learn and grow
• Keep current
• Invest in yourself
• Stay healthy
• Give back
• Health insurance
• Vacation and paid time off
• The Prosple salary range is Php 21,000 to 22,000

Career progression

They celebrate the success of their employees and are passionate about fostering personal and professional growth for them by way of offering:

• Well-defined role enhancement programs
• Career planning
• Opportunities to pursue higher studies or industry certifications aligned with their career progression
• Opportunities to pursue open positions within Cognizant

Company culture

At Cognizant, they are a high-performing team with heart. They believe it’s what helps us thrive. Their goal is to include everyone at the table and to value and respect their unique voices and backgrounds. You’ll find the opportunity to do great work. A culture that welcomes your ideas and your entrepreneurial spark.

About you

• Completed at least 2 years of College
• Good written and oral communication skills
• Preferably with knowledge of Google products
• Basic knowledge of digital media and project management.
• Openness to work flexible hours as required (may include evenings weekends and/or holidays)
• Willing to work on a shifting schedule in Taguig and Quezon City once deemed necessary

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

To ensure that they match the best candidate with each open position, they adhere to a stringent evaluation process while hiring. Their team of recruiters assesses your application to determine how closely your credentials match the requirements of the role they seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.

Please expect some interviews with recruiters, communication skills assessment, interviews with operations leaders, and other possible account-specific exams.

Source/s:

• glassdoor.com
• cognizant.com
• youtube.com