Nurse Associate - Voice (Start ASAP)

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Your responsibilities

• Outreach/Outbound Calls to Members
• Answer inbound calls as well, assist customers who have specific inquiries, and resolve issues that fall within the specified scope of service
• Provide personalized customer service at the highest level
• Update the existing data base/s with changes and the status of each customer
• Transfer customer calls to appropriate staff if required
• Complete call logs and tracking systems
• Identify process gaps and assure that such gaps are promptly reported
• Meet required metrics as required in the process
• Other assigned duties

Training & development

Training and development are strongly encouraged at Cognizant to help you grow and advance. They offer a wide spectrum of learning and development programs to help you augment and enhance your skills and capabilities, and adapt to varied business challenges. These include:

• Specialized training programs to support the integration of all hires into a dynamic business environment.
• Focused online and instructor-led courses to develop knowledge on the domain, technical expertise, and soft skills, supported by internal and external certifications.
• Leadership development programs to build and nurture a pool of successful industry leaders.

Compensation & benefits

• Shape your career
• Learn and grow
• Keep current
• Invest in yourself
• Stay healthy
• Give back
• Health insurance
• Vacation and paid time off
• The Prosple salary range is Php 45,000 to 50,000

Career progression

They celebrate the success of their employees and are passionate about fostering personal and professional growth for them by way of offering:

• Well-defined role enhancement programs
• Career planning
• Opportunities to pursue higher studies or industry certifications aligned with their career progression
• Opportunities to pursue open positions within Cognizant

Company culture

At Cognizant, they are a high-performing team with heart. They believe it’s what helps us thrive. Their goal is to include everyone at the table and to value and respect their unique voices and backgrounds. You’ll find the opportunity to do great work. A culture that welcomes your ideas and your entrepreneurial spark.

About you

• PHRN with an active license
• Clinical background is required
• A BPO background is preferred but not required
• Onsite work deployment in McKinley Taguig
• Must be willing to work on shifting schedules
• Must be willing to take Inbound calls

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

To ensure that they match the best candidate with each open position, they adhere to a stringent evaluation process while hiring. Their team of recruiters assesses your application to determine how closely your credentials match the requirements of the role they seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.

Please expect some interviews with recruiters, communication skills assessment, interviews with operations leaders, and other possible account-specific exams.

Source/s:

• glassdoor.com
• cognizant.com
• youtube.com