Voice - Senior Process Executive (Rolling Intake)

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. The unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Your responsibilities

Stakeholder/Business Management

• Administer Client's Product support for customer inquiries via calls, chat, or email.
• Provide international customer support, presenting Client products through voice processes.
• Ensure efficient service delivery across teams for multiple clients, collaborating on strategies and processes with functional leads and the BD team.
• Develop Risk and mitigation plans based on discussions with project stakeholders.
• Serve clients through Account managers or directly via various applications.
• Report performance status and escalations to the manager.

Web

• Design and develop internet/intranet web pages according to client requirements and agreed timelines.

Design

• Craft client marketing collaterals/presentations adhering to brand guidelines, with precision in timelines.

Customer Relationship Management

• Provide information, educate customers, and ensure accurate updates to trackers, and applications. Keep SME and TL informed of new issues.

People/Team

• Actively contribute to knowledge-sharing sessions and engage in organizational activities.

Training & development 

Cognizant provides an extensive array of learning and development programs designed to enrich your skills, enhance your capabilities, and navigate diverse business challenges. These include:

• Specialized training programs to support the integration of all hires into our dynamic business environment.
• Focused online and instructor-led courses to develop knowledge on domain, technical expertise, and soft skills, supported by internal and external certifications.
• Leadership development programs to build and nurture a pool of successful industry leaders.

Benefits

Cognizant provides the following benefits:

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Temporary Disability Insurance
• Prepaid Legal
• Long-term Disability Insurance
• Accidental Death & Dismemberment Insurance

Career progression

Cognizant celebrates the success of their employees and is passionate about fostering personal and professional growth for them by way of offering:

• Well-defined role enhancement programs
• Career planning
• Opportunities to pursue higher studies or industry certifications aligned with their career progression
• Opportunities to pursue open positions within Cognizant

Work-life balance

Cognizant is a great place to work during any stage of your career journey. Even then, it is best to join Cognizant early in your career and rise to higher roles in the company. Work days are usually from Monday to Friday. They have flexible work timings and work five days a week.

Company culture

At Cognizant, they are a high-performing team with a heart. People are working together to help transform the companies the world relies on. And when they’re not developing game-changing digital solutions for clients, they’re improving lives elsewhere by volunteering in local communities, fostering inclusion through employee affinity groups and so much more.

About You

Must have skills:

• Proficient in English
• Customer Service Expertise

Qualification: 

• BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
• Open to work onsite full-time 

How to apply

To submit your application for this position, please click the "Apply on employer site" button. This will direct you to their career page where you can access the "Apply" button.

Source/s:

• payscale.com
• youtube.com
• cognizant.com