Updating Results

Emerson Manila

4.8
  • 50,000 - 100,000 employees

2022 CSR - Monitoring Service Associate

Quezon City

Opportunity Expired

Be uniquely positioned to expertly provide unmatched solutions that solve the world's critical problems and bring more value to Emerson's customers

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
1-20
Start Date
Ongoing

Application dates

Applications Close
31 Dec 2022

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
C
Communication & Media Studies
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Journalism & Writing
Music & Performing Arts
Photography
Creative Arts (all other)
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
Geotechnical Engineering
F
Food & Hospitality
Personal Services
G
General Skills & Pathways
H
Anthropology & Geography
Classics
Criminology
Development, Migration & Gender
Archaeology & History
International Studies
Languages, Literature & Linguistics
Librarianship & Curatorial Studies
Philosophy
Politics & Policy Studies
Social Work & Sociology
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
L
Justice & Law Enforcement
Law
Legal Studies
M
Audiology & Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Dentistry & Dental Science
Exercise & Sports Science
Health Administration
Medicine & Medical Science
Naturopathy, Acupuncture & Complementary Medicine
Nursing & Midwifery
Nutrition & Dietetics
Occupational Therapy
Optometry, Ophthalmology & Orthoptics
Paramedic Science
Pharmacy & Pharmacology
Physiotherapy & Rehabilitation
Podiatry
Public Health
Radiography
Medical & Health Sciences (all other)
Medical Technology
Psychology & Counselling
P
Architecture & Interior Design
Building & Construction
Property, Land & Real Estate
Quantity Surveying
Sustainable Development
Urban Design & Town Planning
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Science
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics & Astronomy
Veterinary Science
Sciences (all other)
Spatial Science
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Tertiary Education
TESOL
Vocational Education & Training
T
Building
Carpentry
Heating, Ventilation & Cooling
Flooring, Plastering & Tiling
Plumbing & Gasfitting
Bricklaying & Stonemasonry
Electrical
Glass & Glazing
Landscaping & Horticulture

Hiring criteria

Bachelor degree in any study field

See details

Working rights

Citizen

    Philippines

    • Philippine Citizen
    Read more

    What you will work on

    As a Monitoring Service Associate, your responsibilities include:

    • All service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch, and any other service support required
    • Investigation of refrigeration and/or HVAC (Heating, Ventilation, Air-conditioning) alarms received and diagnosing them based on agreed standards
    • Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers
    • Generating and dispatching service work orders of field technicians to troubleshoot onsite concerns

    What you will need:

    • Graduate of any 4-year degree (Third-year undergrads or Associate degree holders may be considered)
    • At least 6 months experience in interactive customer service and related functions
    • Background in offshore service operations is an advantage

    Who we are looking for:

    • Excellent English verbal and written communication skills – able to communicate clearly and effectively; listens actively and; able to adapt communication skills appropriately
    • Good interpersonal skills – can collaborate well with others, willing to take new instructions and work requests
    • Customer focus – displays the drive to deliver relevant solutions based on customer need
    • Flexibility – willing to work on shifting schedule (may include weekend work with scheduled day off) to support the business and customers; willing to work overtime or on rest day overtime to support manpower requirement during critical days and/or peak season
    • Resilience and Situational adaptability – able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands

    Hiring criteria

    You should have or be completing the following to apply for this opportunity.

    Bachelor degree in any study field
    Degree or Certificate
    Minimum Level of Study
    Bachelor or higher
    Study Field
    B
    Accounting, Commerce & Finance
    Actuarial Studies
    Business Administration & Management
    Economics
    Human Resources
    Leisure, Hospitality, Tourism & Retail
    C
    Communication & Media Studies
    Fashion Design
    Film & TV
    Fine Arts
    Graphic Design & Visual Arts
    Journalism & Writing
    E
    Aerospace Engineering & Aviation
    Automotive & Transport Engineering
    Chemical Engineering
    Civil Engineering & Construction
    Communications Engineering
    Electrical & Electronic Engineering
    F
    Food & Hospitality
    Personal Services
    G
    General Skills & Pathways
    H
    Anthropology & Geography
    Classics
    Criminology
    Development, Migration & Gender
    Archaeology & History
    International Studies

    Work rights

    The opportunity is available to applicants in any of the following categories.

    country
    eligibility

    Citizen

    Citizen


    Philippines

    Philippines

    Philippine Citizen


    Graduate Success Stories


    • Graduate stories
    It’s fulfilling to resolve conflicts in certain projects that I handle and to see how much I improve my skills from the very first day that I joined Emerson.

    Alyssa Mier Karleen P. Vidal

    • Graduate stories
    It’s fulfilling to resolve conflicts in certain projects that I handle and to see how much I improve my skills from the very first day that I joined Emerson.

    Alyssa Mier Karleen P. Vidal

    • Graduate stories
    One of the coolest aspects of my job is the never-ending stream of challenges and learning opportunities.

    Rachelle Anne Manahan

    • Graduate stories
    One of the coolest aspects of my job is the never-ending stream of challenges and learning opportunities.

    Rachelle Anne Manahan

    • Graduate stories
    It’s fulfilling to resolve conflicts in certain projects that I handle and to see how much I improve my skills from the very first day that I joined Emerson.

    Alyssa Mier Karleen P. Vidal

    • Graduate stories
    It’s fulfilling to resolve conflicts in certain projects that I handle and to see how much I improve my skills from the very first day that I joined Emerson.

    Alyssa Mier Karleen P. Vidal

    • Graduate stories
    One of the coolest aspects of my job is the never-ending stream of challenges and learning opportunities.

    Rachelle Anne Manahan

    • Graduate stories
    One of the coolest aspects of my job is the never-ending stream of challenges and learning opportunities.

    Rachelle Anne Manahan