AI Data Analyst (Rolling Intake)

About Home Credit

Home Credit provides world-class financial inclusion, lending, and other similar services to customers, often first-time borrowers. Home Credit has been successful in developing and delivering innovative financial services.

Your responsibilities

• Provision of AI Team with updated and accurate data on AI business performance and key operational metrics on a regular, timely basis.
• Data analysis and processing of AI performance and competencies (ex. recognition rate, conversation time, etc.).
• Collaboration with AI Team for data-driven voice bot optimization efforts.
• Creating voice bot strategies and piloting these to identify the optimal configuration brings the best business results.
• Support automation of manual processes in the AI Team via scripting as necessary. All other possible tasks related to WFH equipment - replacement, repair work- updating tracker etc. track Existing Tickets with IT.

Training & development

Home Credit offers a series of excellent training programs. They provide equal opportunities for growth to all of their employees. Each employee undergoes a valuable period of induction training to welcome you as a new team member, familiarize you with the company, its values, and strategic goals, and equip you with everything you need for a successful start to your new career.

Compensation & benefits

According to Glassdoor the estimated salary for this role is PHP 25,000 to 32,000 monthly. Alongside this, you will get great secondary benefits such as:

• Performance-based bonus.
• Nontaxable Allowances.
• Leave credits for vacation, sickness, and emergency purposes.
• HMO (2 weeks from start date).
• Life Insurance upon hiring.
• Monetary assistance for maternity and emergency cases.
• Accident Supplementary Pay.
• Be part of the number 1 Tech-driven consumer finance in the Philippines.

Career progression

At Home Credit, promotion is for everyone as long as you work on it. Whatever your role, you’ll be given the opportunity to shine and be heard. There is a lot of learnings in the company that will develop your skills and you can use them in your future career.

Work-life balance

Home Credit is a good company that will give you accurate details regarding your work routine. They are committed to work-life balance by organizing simple yet meaningful activities to engage their employees in the workplace. Act and communicate as an organizational citizen with the best in mind for everyone.

Company culture

At Home Credit, values help organizations in creating a culture that promotes a certain set of behaviours. In a world where competition is rife and functions end up running along similar lines, the core values of the organization make them stand out as a company.

About you

• Bachelor’s degree in Economics, Finance, Statistics, Mathematics, Computer Science, Physics or any related course.
• Knowledge of R or Python programming or SQL (Oracle) experience.
• Knowledge in using business intelligence tools such as Power BI or Tableau.
• Practical knowledge of hypothesis testing and usage of typical statistical tests (e.g. t-test, ANOVA, etc).
• Proficiency in using Microsoft Office tools.
• Ability to write in both technical and user-friendly language.
• Capable of critical thinking and providing data-driven suggestions for improvement and next steps.
• Has a strategic approach to maximizing the output or productivity of an asset.
• Capable of root cause analysis.
• Technical competent in consolidating, processing, and presenting data in an efficient manner.
• Good communication skills, and ability to effectively communicate with senior management.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where the application can be filled out and submitted directly.

Source/s:

• homecredit.ph
• youtube.com
• glassdoor.com