Customer Experience Analyst (Start ASAP)

About Home Credit Philippines

Founded in 1997, Home Credit is an international consumer finance provider with operations in 8 countries. They focus on responsible lending primarily to people with little or no credit history. Their services are simple, easy, and fast.

Your role

• Delivers timely reportorial requirements within Custex, such as but not limited to KPI monitoring reports per product and channel, campaign performance, product acquisition and usage volumes, customer feedback, and NPS analysis.
• Provides in-depth analysis and interpretation of data in the reports, with deep dive into the root cause, and trend review, and uses predictive modeling to come up with quantitative projections.
• Collects data from various data sources in Home Credit, ensures confidentiality, data quality, and integrity, and designs dashboards necessary for data visualization.
• Ensures product and campaign documentation in Home Credit's systems are up-to-date.

Read more here...

Training & development

Home Credit fosters its employees’ professional and career development and offers a series of excellent training programs. When joining the company, each employee undergoes a valuable period of induction training to welcome you as a new member of the team, familiarize you with the company, its values, and strategic goals, and equip you with everything you need for a successful start to your new career.

Compensation & benefits

• Performance-based bonus.
• Nontaxable Allowances.
• Leave credits for vacation, sickness, and emergency purposes.
• HMO (2 weeks from start date).
• Life Insurance upon hiring.
• Monetary assistance for maternity and emergency cases.
• Accident Supplementary Pay.
• Be part of the number 1 Tech-driven consumer finance in the Philippines.
• Understand why we're AON's 2017 Best Employer.
• A dynamic and multicultural work environment that encourages endless learning and nurtures passions and skills.

Career progression

For committed and motivated Master’s degree students – a talent program that offers those who are interested in working in one of the countries where they operate the chance to gain key skills in their offices while they are completing their final year of studies. Over their year-long “internship” at Home Credit, students work with them, taking part in a tailor-made program with their mentor and help from their colleagues – learning about everything from accounting to risk management and customer relations.

Work-life balance

Home credit is a good company that will give you accurate details in terms of your work routine. They are committed to work-life balance by organizing simple yet meaningful activities to engage their employees in the workplace.

Company culture

Values help organizations in creating a culture that promotes a certain set of behaviors. In a world where competition is rife and functions end up running along similar lines, the core values of the organization make us stand out as a company. 

At Home Credit, there are no small roles. Everyone is important.

About you

• Bachelor's Degree in Mathematics, Management Engineering, Economics, Business Management, Statistics, Finance, or equivalent.
• Understanding of Microsoft Excel and advanced logical formulas including macros, data checks, logical statements, and mathematical calculations.
• Basic skills in data visualization such as the use of graphs, flow charts, and imagery for data design.
• Outstanding insight and analytical thinking.
• Strong attention to detail.

How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.

• Search for roles that are best suitable for you.
• Submit your profile.
• You will receive an email or a call within 48 hours.
• Interview.

Source/s:

• ph.prosple.com
• homecredit.com
• glassdoor.com
• youtube.com