Operations Analyst (Rolling Intake)

As part of our growth, your task will be:

• Proactively participate in managing and improving business processes by identifying operational issues, project requirements/systems risks; analyzing operations' process/metrics; and preparing alternative solutions.
• Collaborate with process management/improvement team for project implementation and process optimization in the company.
• Participates in various roles in process improvement activities (projects), mainly at the field of process: AS-IS descriptions and TO-BE proposals.
• Participates as a special knowledge holder for business/operational processes in collaboration of IT and organization's key members.
• Support local OPS management in continuous improvement​ by:
• Ensuring consistency, accuracy and efficiency in OPS processes, metrics, systems and reporting.
• Performing of second level control for data integrity and security.
• Supporting new process development in cooperation with country COO​.
• Analyzing current and existing OPS processes/metrics by monitoring operation´s productivity, optimize operational cost and improve customer's experience.​
• Developing dashboards, adhoc reports and statistical study that support operational metrics and problem resolution.
• Maintaining quality service by establishing and enforcing organization standards.
• Contributing to team effort by accomplishing related results as needed.

You know you are the perfect fit if you have:

• Bachelor's degree (preferred in Physics, Mathematics or Statistics, Economics & Engineering)​
• No previous work experience is explicitly required, though some part-time or junior experience from relevant position will be considered an advantage.
• Analytical and problem-solving skills are a must.
• Knowledge in any programming language or statistical tools (Python, R, MatLab, STATA, etc) and Microsoft Office Suite(Word, Excel-VBA, PowerPoint)​ are required.
• Experience in process design, implementation & measurement for operation/ anti-fraud/ collections and knowledge in any business intelligence tools (SQL, PowerBI, and others) is an advantage.
• English language –active, as daily communication within the company will be in English.
• Currently in a Work-from-Home set-up; but office location is based in Vertis North, Quezon City.