Infrastructure Specialist-Cloud Application Operations

Responsibilities

• Provides 24/7 technical operations support for cloud based solutions to clients on supported application, DevOps, middleware, security and infrastructure.
• As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet.
• Following a standard workflow and incident handing processes, they receive and record incident related information using a variety of tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the client.
• Supports number of tools part of the Integrated toolchain. They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security and infrastructure issues alike.
• If unable to resolve, will triage and route the incident to the appropriate level of support.
• Understand high level cloud application architecture and the ability to do initial analysis on incidents.
• Provide Application ID management support.
• Provide cloud elasticity by auto scaling up/down of resources based on the business requirements.
• Provide DR and manual redundancy fail overs.
• Provide daily, weekly & monthly integrated service management reports across the solution.
• Would work on ticketing tool such as ServiceNow, IBM Control Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation.
• Should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management and Integrated Service Level Management.
• Should have used monitoring tools such as IBM APM, NewRelic, Runscope and Netcool OmniBus to monitor the client’s environment.
• Technical understanding of IBM Cloud platform (Bluemix PaaS), Container management, Kubernetes node, ICP management, HA infrastructure and load balancers.

Requirements

• Knowledge of the structure, setup and functioning of databases (SQL, Oracle, Cach), basic queries, checking the integrity of tables.
• Knowledge of network technology (TCP/IP, firewalls and interfaces, e.g. ASTM and HL7)
• Knowledge of the structure.
• Candidate must be open to work on any of IBM locations (Eastwood/UP Ayala Technohub) and Client Site (Makati).
• Must be open to work on a client dictated shift (day, mid, night).