OTC Analyst

Responsibilities

• Manage assigned AR portfolio
• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
• Respond to inquiries from internal and external customers
• Do a reconciliation of accounts or research on disputed AR
• Coordinate resolution of customer disputes
• Prepare or update Desktop Procedures (DTP)
• Above average working knowledge of Accounts Receivables (AR)
• Good understanding of Business to Business (B2B) collections concepts.
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Strong problem solving and analytical skills, results-oriented, excellent follow up, negotiation, and troubleshooting skills
• Good relationship-building skills and should be a Team Player
• Proficient in using MS Excel.
• Good communication skills, both in spoken and in written English, and has neutral accent

Requirements

• Above average working knowledge of Accounts Receivables (AR)
• Good understanding of Business to Business (B2B) collections concepts.
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Strong problem solving and analytical skills, results-oriented, excellent follow up, negotiation, and troubleshooting skills
• Good relationship-building skills and should be a Team Player
• Proficient in using MS Excel.
• Good communication skills, both in spoken and in written English, and has neutral accent