IT Intern (Rolling Intake)

Your role

The position is a component of delivering high-quality services to the internal client and joining the IT team providing in-house technical PC hardware and software support.

Key responsibilities of the role:

• Serve as the “Face of IT” to the customer community, providing a positive experience and reflecting a positive image of IT overall.
• Hands-on experience building, configuring
• , and supporting PCs and laptops as well as loading software, and conducting audits for unlicensed software.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Independently install, configure, and support ongoing usability of desktop computers, peripheral equipment, and software.
• Experience installing software, patches, and updates on Desktops, Laptops, and Servers.
• Experience troubleshooting basic network, software, and printing problems.
• Excellent communicator with business users, team members, and Service desk team members regarding the status of activities.
• Accept user calls, submit tickets, manage work queues, and respond to work queues for the majority of the workday.  
• Tracks and maintains hardware inventory including the need to dispose or procure new hardware.
• Works with procurement staff to purchase hardware and software.
• A+ Certification, a plus.
• Maintain ongoing communication with customers, keeping them up to date with the progress of their tickets.  Serve as a liaison between other support teams and the customer as required.
• Other duties as assigned.

About you

Desired experience & qualifications:

• Experience in building, installing, and configuring PCs.
• Knowledge of structured Service Desk functions and operations under the ITIL framework.
• Excellent written and verbal communication skills, telephone manners, and a friendly disposition.
• Show initiative when attempting to resolve incidents and requests to provide the best service possible.
• Ability to learn new concepts and business processes rapidly with the enthusiasm to deliver high-quality service.
• Able to remain calm and focused in a highly pressurized and time-orientated environment.
• Ability to coordinate & prioritize effectively & efficiently.
• A+ certification.

Benefits

Apart from the well-structured career path and excellent team environment, their employees enjoy a variety of perks and benefits.

ISS offers a competitive compensation and benefits program designed with the employees’ health, well-being, and financial security in mind. Benefits may differ by location due to local employment laws or customs.

Their benefits include, but are not limited to:

• Medical / Dental​ / Vision
• Short and Long-term Disability Benefits​
• Paid Time Off (vacation, holiday, bereavement, family leave)
• Life Insurance
• Retirement benefits​
• Employee Assistance Program

Training & development

They offer a diverse range of learning experiences, catering to both hard technical skills and essential soft skills. The training covers various areas, from utilizing cutting-edge platforms to enhance productivity and stay ahead of industry advancements, to honing leadership abilities, mastering presentations, harnessing the power of storytelling, and fostering diversity and inclusion.

Career progression

The company is dedicated to nurturing employees as well-rounded individuals, providing a wide range of skills that empower team members to shape their career paths. This approach expands their expertise, enabling them to thrive in their chosen roles or explore other fulfilling career opportunities within ISS.

Source

The following sources were used in researching this page:

• ssgovernance.wd1.myworkdayjobs.com/en-US/ISScareers/job/Makati-City-Philippines/IT-Intern_
• issgovernance.com/join-the-iss-team
• issgovernance.com/values/
• issgovernance.com/about/about-iss/