Analyst (Rolling Intake)

The main purpose of this role is to deliver a high-quality customer experience across the Korn Ferry online reward, engagement and leadership and talent business.

The Analyst will collaborate and work closely with global clients to coordinate collection of their pay and benefits data, administer employee engagement and multi-rater survey projects, including 360-degree feedback, learning agility, high potential and succession management, and assessment solution projects.

The Analyst also acts as a resource of Korn Ferry product knowledge and works within the customer support group to provide telephone-based, email-based, live chat, and web-based functional and technical support for customers, prospects, partners, demos, internal, field, and other professionals seeking assistance.

Key responsibilities include:

• Monitoring and managing projects from setting up to generating reports and making sure that SLAs are met
• Educating and directing clients or participants throughout the whole assessment journey