2022 Jr. Customer Service Officer (Rolling Intake)

About Manulife

The Manufacturers Life Insurance Co. (Phils.), Inc. (also known as Manulife Philippines) is a subsidiary of Manulife Financial Corporation, one of the largest insurance companies in the world. With headquarters in Canada, they are proud to take care of the financial and protection needs of more than 30 million customers worldwide, providing a wide range of insurance, investment, wealth management, and financial planning services.

Your role

• Completing tasks of significant volume and of consistent practices/process
• Monitor and manage the inflow of support services workflow
• Ensure that published service standards are met
• Maintain data files and uploads and perform quality control 
• Data entry in customer support systems
• Process routine transactions  and supports manual validation processes
• Validate, maintain and update data from various sources in the field and/or Head Office,
• Researching and reconciling various integrity reports to ensure the highest level of accuracy of client information on the back office systems
• Providing timely and accurate corrections of client information for problem resolutions to related inquiries
• Supporting & processing daily customer reporting 
• Investigating, processing, and responding to inquiries from Administration and Relationship Management teams
• Working with vendor and internal departments to ensure SLAs are met.
• Identifying gaps and risks in the documentation.  Where necessary, create and update documentation.
• Communicate effectively to management and escalate issues where appropriate.
• Providing timely and appropriate feedback to the Leader  

Training, development & rotations

Manulife has launched a region-wide training academy for its growing 115,000 insurance advisors in Asia. The initiative, known as Manulife Business Academy (MBA), is a unified learning and development platform that equips advisors with skills to succeed in digital environments while helping them make customers’ lives every day better.

Compensation & benefits

• A competitive salary and benefits package.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with them.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Career progression

Their employees have the power to make every day better for themselves with real flexibility for work and life. Bring your passions to them and they’ll help you cultivate them and pursue new ones.

Read more here...

Company culture

Their values don’t just hang on a wall, they define how they work together, around the world. These are the values Manulifers live every day: they obsess about customers, think big, own it, share their humanity, do the right thing and get it done together. Their values are who we are – and we’re team Manulife. Join them!

About you

• Exceptional accuracy and attention to detail
• Excellent research and problem-resolution skills with the ability to multitask
• Strong verbal and written communication skills
• Good organization and prioritization skills to ensure deadlines are met
• Knowledge of applicable systems, products, or processes
• Sound computer literacy 
• High level of customer service
• Strong organizational, prioritization, time management, customer service, and interpersonal skills
• Ability to meet deadlines 
• Able to be flexible in adjusting priorities
• Active team player
• Support continuous improvement
• Work with minimal supervision and under pressure

How to apply

To apply for this position, simply click the “Apply” button on this page

Manulife Philippines follows different procedures for hiring fresh grads depending on the role. For instance, aspiring financial sales associates go through five recruitment stages.

1. Online application
2. Phone interview
3. In-person or virtual career orientation for one hour
4. Contracting Kit signing followed by three-day online training
5. Insurance Commission Exam

Source/s:

• manulife.com
• ph.prosple.com
• ph.indeed.com