Business Process Associate

Job Description

Qualifications:

• Graduate of any 4-year Bachelor's Degree course (Internal/external)
• Candidate must meet job expectations and pass all performance metrics in his/her current team (Internal)
• Above average written and verbal communication skills. Ability to converse effectively using English language
• Ability to clearly understand and act on presented problem statement
• Ability to compose a grammatically correct, clear and concise email
• Candidate must demonstrate good problem-solving skills
• Speedy key boarding skills of at least 35 words per minute and strong attention to details
• Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines

Minimum Technical Skills:

• Research skill
• Basic spreadsheet skill
• Data analysis

Minimum Skill Requirements to Go-live:

• Good understanding of teams Product
• Basic Operational knowledge of teams tools and systems
• Basic working knowledge of teams Processes

Tools Specific Knowledge:

• MS Office (Word, Excel, PowerPoint, Outlook)

Process Specific Knowledge:

• Able to identify the complex and non-complex transactions
• BU and MBPS Compliance
• Good understanding of Service Level/Key Metrics