Business Process Associate-1

Working Arrangement:

Hybrid

Job Description:

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you

What motivates you?

• You obsess about customers, listen, engage and act for their benefit

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Bachelor’s Degree (4 year program)

• Above average written and verbal communication skills. Ability to converse effectively using English language

• Ability to compose a grammatically correct, clear and concise email

• Ability to clearly understand and act efficiently on the presented task

• Excellent analytical, problem-solving, and research skills

• HYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation).

On the job you will:

• Handle ownership change requests such as address change, beneficiary change, and name change 

• Responsible for processing collateral assignment and collateral release 

• Apply premium payments / deposits to policies 

• Facilitate changes in payment mode, banking details, and pre-authorized checking 

• Process wires and write-offs 

• In charge of responding to general billing and PAC inquiries 

• Process disbursements transactions such as surrender, withdrawal, and loans 

• In charge of attending to general disbursements inquiries and provisioning of disbursement quotes and outputs