Business Process Associate

Job Description:

Roles and Responsibilities:

The role reports to the JH Life Team Leader and is accountable in processing all the transactions on different platforms, information changes, allocating funds, fund management and transfers, handling physical checks and other requests of all the clients under different plans covered by the business area within the specified service level agreements for each request.

Responsibilities include the following:

• Calculate premiums, face amount, and dividends of existing insurance policy
• Provide contract, inquiry and quote to insurance agent for both Financial and Non-Financial transaction
• Work with producers/owners to attend to financial and non-financial concerns on policy contracts
• Provide pre and post follow up requirements for insurance change application
• Create and send out business correspondence i.e. premium notices, annual statements, process quotations, policy summaries, standard confirmation, and verification of coverage
• Update or change address and/or contact number of policyowners
• Authorize third party or assign secondary addressee per policyowner request
• Handle inquiry on cash values
• Handle different changes (i.e decrease, deletions, reinstatement, quotes, set-up etc.)
• Review requirements for duplicate policy contracts
• Such other duties and functions as assigned by Operations Management

Qualifications:

• Bachelor's Degree
• Above average written and verbal communication skills. Ability to converse effectively using English language
• Ability to compose a grammatically correct, clear and concise email
• Ability to clearly understand and act efficiently on the presented task
• Excellent analytical, problem-solving, and research skills
• Excellent organizational and time management skills with the ability to manage tight deadlines
• Key boarding skills of at least 45 words per minute
• Basic Excel spreadsheet skills – Formatting & Formula