Contact Center Representative

Job Description:

Join our Customer Service Representative Team now!

The Opportunity:

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. 

Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.

Minimum Skills to hire:

• At least one (1) year of call center experience and finished at least two (2) years in college OR a Bachelor’s Degree Holder
• Excellent English communication skills (spoken and writing)
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
• Minimum keyboarding skills of at least 35 words per minute
• Ability to multi-task and navigate multiple applications at the same time.
• Amenability to work in Mactan Newtown Lapu-lapu or UP Ayalaland TechnoHub, Quezon City
• Amenability to work at night full-time, shifting schedules, Philippine holidays

Nice to Haves: 

• Call Center experience focus in customer service and health care
• Exposure to Shared Services or Financial Services environment/industry
• On the job you will: 
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and tools
• Handle customer inquiries and concern, provide appropriate solutions and alternatives
• Work closely with team leaders to drive innovative solutions to meet business needs.