Digital Brand Coordinator

Working Arrangement

Hybrid

Job Description

The Coordinator’s scope of work and responsibilities will be:

Manage Global Governance 

• Brand Mailbox support (Brand@manulife.com)
  • Email monitoring
    • Triage emails to appropriate segment folders
    • Manage general emails such as providing templates for email signature, font requests, and other queries not requiring segment leads approval
    • Manage the Group Functions folder (answering queries, troubleshoot, etc.)
  • Reporting and Records Management
    • Update email daily log tracker and font vendor tracker
    • Manage copy of signed and approved font license agreements and permission/endorsement letters for Third-party use of Brand shared by segments
    • Manage content and delivery of the monthly Inbox report to the Brand team
  • Documentation and process management
    • Capture repeatable process related to Brand Inbox
  • Relationship management with the segment inbox team
    • Setting up touchpoints for updates or troubleshoot
    • User access management for new inbox users
       
• Brand Hub Support (backup to Brand Operations Coordinator)
  • Content management support
    • Uploading content to the Brand Hub (page content, assets, etc.)
    • Coordinating translations of assets and associated content
    • Quarterly meta tagging work for Media library and icon library
  • Site management support
    • Managing user access of the Brand Hub
    • Conducting audits of site users and content

Candidate Requirements

• Knowledge and understanding of platform management or desktop publishing
• Building and maintaining relationships with vendors and team members located in multiple locations
• Ability to convey information clearly and effectively through both verbal and written communication
• Proficient in any Microsoft Office applications
• Has meticulous attention to detail
• Ability to handle multiple demands and competing priorities
• Good organization, problem-solving skills and analytical ability
• Has a proactive mindset and strong work ethics
• Ability to work independently and collaboratively in an environment where team members are in different offices/territories