Disability Claims Administrator

Job Description

Job Summary:

The Admin Intake Unit for Group Disability is responsible for processing the documents/images being sent to AWD. The team also handles several admin tasks that will be trained on a later part. The job purpose is to ensure the Disability Administrators can meet individual and team goals in line with the Service Level Agreement (SLA).

Key Responsibilities:

• Process, review and attach images to the correct claimant in navigator

• Handles expense payment as indicated in the invoice

• Set-up AMS claim for different policies

• Set-up and/or update EFT, address change and related clients

• Handle multiple tasks in a fast-paced environment

• Proactively reports any concerns that needs escalation to the management

• Handle other duties and functions as assigned by the Supervisor

Qualifications:

Graduate of any 4-year courses

Technical Skills:

• Ability to use the desktop computer system
• Typing skills (at least 8000 KPH or 35 WPM)
• Basic internet skills and knowledge of MS Word and Excel

Soft skills:

• Has excellent oral and written communication skills
• Has keen attention to detail (critical)
• Has excellent customer service skills and accountability for customer requests or issues
• Strives for continuous improvement
• Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
• Has superb organization skills and ability to multi-task and can work under time pressures
• Is solution-oriented and demonstrated sound judgment and decision-making skills
• Has ability to probe, investigate discrepancies and resolve issues
• Responds to challenges and opportunities in a positive and productive manner

Required Key Attributes:

• Has excellent customer service skills and accountability for customer requests or issues
• Has superb organization skills and ability to multi-task and can work under time pressures
• Is solution-oriented and demonstrated sound judgment and decision-making skills
• Has ability to probe, investigate discrepancies and resolve issues
• Responds to challenges and opportunities in a positive and productive manner
• Strives for continuous improvement
• Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
• Positive attitude with willingness to learn