GB Plan Design Analyst

Job Description:

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you.

The Business Process Senior Associate is responsible for the planning, administering, executing and
communicating information in a non-voice environment to support insurance policy services, claims
processing and underwriting in an insurance outsourcing domain. This role maintains and updates records and databases in accordance with prescribed formats and system requirements.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Minimum Experience: College or University graduate of any course

• Ability to use the desktop computer system

• Keyboarding skills of 35 WPM, 85% accuracy

• Pass the BU Math Exam (8 out of 10)Pass the BU English exam (8 out of 10)

• Ability to use compose and send emails

• Proficient in the use of Microsoft Office applications

• Excellent in written communication skills

• Ability to compose a grammatically correct, concise and accurate paragraph

• Ability to proactively respond to situations (escalations or rush requests)

• Able to perform timely investigation and decision making

• Follow up questions

• Influencing others to act in the best interest of the clients

• Ability to do multi-tasking

• Product Specific Knowledge

• Ability to understand simple insurance process or principles

• Additional information regarding life insurance is an advantage

• Process Specific Knowledge

• Knowledge and expertise Group Benefit Products and Contracts

• Able to follow product and process protocol

On the job you will:

• Review and validate Signature new issue requests, communicate inquiries and additional information to RGO.

• Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts and underwriters.

• Collaborate with other Manulife teams to complete set-up request

• Make sure premium have been coordinated with the billing and that payment reflects on the system

• Initiates billing, publications and ID printing and coordinates mailing instructions to courier

• Perform quality assurance to ensure set-up accuracy

• Can provide support to either on shore counterparts and/or Alpha new issue if capacity permits