JH Life Insurance Customer Service Professional

Working Arrangement:

Hybrid

Job Description:

The Opportunity:

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. 

Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.

Minimum Skills to hire:

• College graduates with or without call center experience

• At least 1 year call center experience for at least 2 years completed in College, Associate/Vocational Graduate

• Excellent English communication skills (spoken and writing)

• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)

• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem

• Ability to multi-task and navigate multiple applications at the same time

• Amenability to work at night full-time, shifting schedules, Philippine holidays

• HYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation

Nice to Haves: 

• Call Center experience focus in customer service and Insurance

• Exposure to Shared Services or Financial Services environment/industry

On the job you will: 

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate, valid and complete information by using the right methods and tools

• Handle customer inquiries and concern, provide appropriate solutions and alternatives

• Work closely with team leaders to drive innovative solutions to meet business needs

Our commitment to you:

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success 

• A bold ambition and set of goals to be a leader in driving transformation in our industry 

• Our best. Every day.