Jr. Customer Service Officer (Rolling Intake)

About Manulife

Manulife is a leading international financial services group that provides a wide range of financial protection and wealth management products and services. The company offers insurance, retirement, and investment solutions to individuals, businesses, and institutions.

Your role & responsibilities

Job description:

The Jr. Customer Service Officer handles walk-in and email transactions of their customers and agents. He must fulfill and resolve transactions of clients with proper review for first call transactions and coordination with the handling team if non-first call resolution transactions.

Responsibilities:

• Completing the task of significant volume and consistent practices/processes.
• Monitor and manage the inflow of support services workflow.
• Ensure that published service standards are met.
• Maintain data files and uploads and perform quality control.
• Researching and reconciling various integrity reports to ensure the highest level of accuracy of client information on the back-office systems.
• Providing timely and accurate corrections of client information for problems. resolutions to related inquiries.
• Investigating, processing, and responding to inquiries from Administration and. Relationship Management teams.
• Working with vendor and internal departments to ensure SLAs are met.
• Communicate effectively to management and escalate issues where appropriate.
• Providing timely and appropriate feedback to the leader.

Training & development 

Manulife is transforming its training approach, shifting from traditional classroom settings to a blended learning model, integrating digital and facilitated elements. This strategic move adapts to the current environment, emphasizing virtual training to enhance employee skills. The digital platform underscores Manulife's commitment to continuous learning and modern training methodologies for comprehensive career development.

Benefits

What they can offer to you:

• A competitive salary and benefits package.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Career progression

Manulife is dedicated to supporting individuals in navigating their career paths. With opportunities spanning diverse regions and business units, coupled with mentorship from managers within a collaborative and supportive culture, your confidence and knowledge will steadily expand each day.

Work-life balance

At Manulife, employees experience a workplace that mirrors the comfort of home, surrounded by a community of both enjoyable and intelligent colleagues. The company upholds a commitment to offering excellent benefits, flexible working hours, and an environment conducive to gaining valuable hands-on experience.

Company culture

Manulife fosters an inclusive and supportive company culture, characterized by respect and a commitment to personal and professional development. Within this environment, individuals are encouraged to bring their authentic selves to work, contributing to a workplace where diversity is celebrated. The company's dedication to career advancement underscores its daily motivation, forming the foundational ethos that guides all aspects of its operations.

About you

What they are looking for:

• Exceptional accuracy and attention to detail.
• Excellent research and problem-resolution skills with the ability to multitask.
• Strong verbal and written communication skills.
• Good organization and prioritization skills to ensure deadlines are met.
• Knowledge of applicable systems, products, or processes
• Sound computer literacy
• High level of customer service
• Strong organizational, prioritization, time management, customer service, and interpersonal skills.
• Ability to meet deadlines.
• Able to be flexible in adjusting priorities.
• Active team player.
• Support continuous improvement.
• Work with minimal supervision and under pressure.

How to apply

To apply, just click on the "Apply on employer site" button, and this will navigate you to the career page.

On the career page, navigate the "Apply" button to submit your information.

Source/s:

• manulife.com
• youtube.com