Operations Analyst

Working Arrangement:

Hybrid

Job Description:

Manulife/John Hancock is an innovative global financial services company with offices throughout North America, Asia and Europe. We have a strong history, welcoming our first customers in 1887, and since then have consistently focused on providing customers with strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our GWAM (Global Wealth Asset Management) Technology Team develops innovative solutions to complex business problems that add value to our business and for our customers. Using the latest processes & technology, and helmed by a technology-obsessed leadership team, we create and deliver leading-edge systems, products and services that propel our business forward.

This position is for a Operation Analyst in the Application System Support Team.  The successful applicant will be involved with an Agile, high performing team doing application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards.  The candidate will need to have a breadth and depth of experience that will allow her/him to devise and support solutions that integrate appropriately within the organization and its application frameworks.      

Responsibilities:

• Support a wide variety of systems from a Level 2/3 perspective
• Work with business clients, internal and external teams to debug or trouble shoot applications
• Coordinate development efforts with the development team for major enhancements
• Investigate feed failures using CA Workload Automation 
• Track and produce key metrics for the team and develop strategies to increase efficiency
• Remain current on standards, technologies, approaches and methodologies
• Consistently apply the concept of continuous improvement
• Document findings and performing testing as part of application support.
• Effectively document requirements for code 
• Liaise between business users and IT internal and external teams. 
• Gather and clearly document code changes for minor application enhancements and production defects.  
• Perform QA testing to validate expectation of code changes 
• Coordinate business users testing activity for application code changes.  

Qualifications:

• Minimum 2 years working experience supporting systems at Level 2 (support)
• Minimum 2 years of experience with one or more of the following:  Scheduling (CA, CA WLA), SQL queries and scripting, Excel
• Proven ability to multitask both independently and within a team
• Excellent English communication (both written and oral)
• Applicable undergraduate degree or Designation in Computer Science or equivalent experience
• Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation
• Knowledge of financial services, specifically investment management
• Client oriented, takes initiative, creative and proactive thinker
• Successful candidate will have strong knowledge and experience in at least 4 of the following technologies:
  • MS SQL
  • Informatica development (or related ETL tools)
  • CA WorkLoad Automation (or related scheduling software)