Plan Member Administrator 2

Working Arrangement

Hybrid

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• College Graduate in any Business Courses
• Proficient in MS Office Applications (Word, PowerPoint and Excel)
• Good verbal and written English communication skills
• Strong analytical and problem solving skills
• Ability to pay close attention to detail with a high degree of accuracy
• Fast Learner and can work with minimum supervision
• Strong organizational skills
• Good attendance record
• Team player

Nice to haves:

• Knowledge on semi-complex to complex Plan Member Admin worktypes
• Knowledge of member data maintenance
• Understanding of the role of a Plan Administrator in an outsourcing environment
• Intermediate analytical, research, investigation and problem solving skills

On the Job you will:

Plan Administration

• Ensure all necessary information is received and appropriate decisions are applied to eligibility prior to system being updated

• Refer exception requests and complex processing to the Senior Certificate Administrator

• Contact plan administrators via letter or email for required information omitted on the eligibility updates received

• Consistently attain the service level set by the Company

• Practice good judgment in processing cases

• Perform thorough checking for every case and eliminate financial errors

• Render overtime work on a daily basis during high volume week

• Stay on-call on an as-needed basis during Saturdays and holidays

• Assist colleagues and other teams in their production work upon request

• Manage leaves/day-offs especially during peak season

• Constantly increase the number of knowledgeable functions handled by the team

• Suggest ways on how to improve the current process and team metrics

• Handle dedicated clients that require special handling

• Perform other duties and functions as assigned by Operation Management

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.