Senior Process Design Analyst

Working Arrangement:

Hybrid

Job Description:

• The Process Design Senior Analyst will be deployed to different initiatives / projects and is expected to work with an array of different project members, POCs, stakeholders, under the Canadian Division Process Design and Knowledge Management team.
• This role is involved in small to medium process reviews, applying skills and expertise in business process redesign, continuous improvement and assisting with the implementation of the proposed changes along with updating and maintaining documentation into a knowledge management tool. Responsibilities require little or no supervision. The candidate is required to have strong knowledge of tools and methodologies surrounding Business Analysis.

Job Profile Description:

Key Accountabilities:

• Manage small-to-medium scale feasibility studies, impact analysis, and/or projects and implementation assignments that involve defining user requirements, streamlining or re-engineering workflows, evaluating existing processes, and researching and recommending new systems/workflow processes in order to optimize efficiencies.
• Clearly document and communicate new processes by working directly with Trainers, Management, and subject matter experts in various internal Manulife departments.
• Production of high quality business requirements; including but not limited to creation of documentation in various formats including BRD, Data Mapping, User Cases and User Stories
• Identification, assessment and escalation of risks and impacts to business
• Work with Canadian Affinity  teams to evaluate existing processes, research and recommend streamlining or re-engineering opportunities that would optimize their efficiencies both within the team and with other business units.
• Basic creation UAT Test Plan and Test Case documentation if needed
• Facilitate the planning, design, implementation and rollout of Bank or Insurance  business process initiatives.
• Conduct UAT execution and identify/retest defects to ensure successful completion if needed
• Create the necessary handover documentation and transition the project changes to the business (steady state)
• Support implementation/warranty
• Able to explain technical jargon to non-technical/commercial teams
• Acting as an advisor to senior managers and executive teams
• Ability to identify tasks and deliverables to contribute to project plan and provide estimates of your required effort
• Understanding the rationale for the analysis approach. And, contributing to agreements about how to proceed
• Facilitate group workshops and meetings
• Able to generate and propose business case including identifying cost and business savings for the stakeholders
• Understanding business needs to support project transition and help establish change
• Willing to work on night shift        

Qualifications:

• Bachelor’s degree in Computer Science / Information Technology, Financial / Investments, Legal Management degree holder or other relevant post-secondary education preferred.
• At least 2 years of BA or consultant experience with Information Technology, Financial Services or Middle and Back office operations enabling integrated solutions to optimize processes, technology, data etc.
• Proficient in Microsoft Office Applications (including Visio, Project)
• LOMA level 1 certification is a plus
• Basic SQL knowledge is an advantage
• Completed Six Sigma Yellow Belt (BPI) Training
• Completed BA Preparatory Program is an advantage
• Quick to adapt with proven experience learning new products, technologies and tools
• Thorough knowledge of analysis with regards to information gathering, requirements writing, UAT testing etc.
• Knowledge and understanding of process design, workflow analysis, and project documentation.
• Ability to identify and pursue continuous improvements
• An understanding of project management methodology.
• Excellent verbal and written communication, presentation, documentation and facilitation skills, ability to document processes/concepts in an organized, understandable and clear format.
• Strong organizational skills (the ability to prioritize and coordinate multiple tasks and activities with varying deadlines).
• Previous experience in the financial services, wealth management or insurance industry
• Experience in building quality gates every end of project phase.
• Must pass current job expectations and meet performance metrics.
• Excellent comprehension, analytical and decision-making skills
• Self-motivated and directed, with keen attention to detail.
• Good interpersonal, written, and oral communication skills.
• Experience working in a team-oriented, collaborative environment.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working with Canadian Affinity products/process (New Business and/or Policy Service) in back-office or contact center is a must.