Team Leader - JHRPS CAR Acct Mgmt

Working Arrangement

Hybrid

Job Description

The Opportunity     

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Contact Center Team Leader with the resources to solve critical problems for the future of our business, which is why we need you.   

What motivates you?   

• You obsess about customers, listen, engage and act for their benefit   

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes   

• You thrive in teams, and enjoy getting things done together  

• You take ownership and build solutions, focusing on what matters   

• You do what is right, work with integrity and speak up  

• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with:    

• A consistent metrics meeting/exceeding job requirements in the past 12 months  

• No attendance issues or disciplinary action in the past 12 months 

• Completed a 4 or 5-year Bachelor's Degree

• The ability to work independently and efficiently in a team oriented, high demand and fast paced environment  

• Careful and attentive to detail even when under time –constraints
• Good interpersonal and communication skills (both verbal and written
• Ability to work efficiently in team oriented, high demand and fast paced environment
• Excellent organizational and time management skills
• Effective communication, interpersonal, influencing and negotiation skills
• Strong problem solving and decision-making skills
• Strong relationship and client management skills
• Professional attitude and client service orientation; collaborative and results-oriented
• Have shown commitment to continuous learning - completion of any leadership development training
• Participation in any creation or implementation of business improvement initiatives
• HYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation

Nice to Haves:    

• Successfully completed at least 1 leadership development training 

• Participated in any creation or implementation of business improvement initiatives 

• Completion of any skills development training (Presentation skills, Business Writing, etc.) 

On the job you will:   

• Manage the team’s day to day operation to ensure that SLA is met  

• Handle escalations on a timely manner  

• Conduct recruitment and hiring  

• Assist in workforce management duties such as schedule and leave management  

• Review team performance and provide corrective action plan/s – perform 1:1 coaching, provide support, motivation and development of staff  

• Review, collect, and summarize quality control and business reports  

 Our commitment to you   

• Our mission; to be a part of making Decisions Easier and Lives Better  

• A leadership team dedicated to your growth and success   

• A bold ambition and set of goals to be a leader in driving transformation in our industry   

• Our best. Every day.