US Shared Services Business Process Associate

Working Arrangement:

Hybrid

Job Description:

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you.

This role is responsible for process indexing with utmost attention to quality and quantity, and process simple to complex work which includes Licensing work and Rep Maintenance.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Bachelor’s Degree (4 year program)
• Proficient in MS Office Applications (Word, PowerPoint and Excel)
• Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage
• Good verbal and written English communication skills Strong analytical and problem solving skills
• Ability to pay close attention to detail with a high degree of accuracy
• Fast Learner and can work with minimum supervision
• Strong organizational skills
• Good attendance record
• Team player
• HYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation).

On the job you will:

• Process and capture information to system according to established methods and procedures
• Practice good judgment in processing cases
• Perform thorough checking for every case and eliminate financial errors
• Suggest ways on how to improve the current process and team metrics
• Such other duties and functions as assigned by Operation Management