Application Support Analyst (Rolling Intake)

Your role

As an Application Support Analyst, you will be responsible for providing client services and support for the Nasdaq Fin-Tech product and service offerings. You will be part of the global service desk team that provides 24/7 standard support and emergency support. This includes handling inquiries from users globally, providing user application support, and supervising service delivery.

What you will be doing?

• Providing day-to-day product support to the Nasdaq Fin-Tech client base.
• Tracking, following up, and resolving operational, technical, and user-reported issues.
• Performing incident management.
• Monitoring: Application QoS, Subscription processing, Systems, Market/provider notifications.
• Fixing and resolving any issue resulting from monitoring or user reports.
• Collaborating with client technical teams to address issues.
• Handling change requests.
• User access provisioning.
• Raising issues to the appropriate technology teams and senior management when vital.
• Updating knowledge base systems to deliver accurate troubleshooting guidelines.

About you

To apply for the role, you must have the following qualifications & skills:

• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, or other related disciplines and experience.
• For non-degree holders, at least 3 years of work experience in Data Center, Trading, Computer, or Network Operations.
• New graduates with related educational backgrounds and internship experience will be considered.
• Ability to effectively use tools such as JIRA, Confluence, SVN, Putty, PowerBi, and MS Office (in particular Excel).
• Good understanding of service level metrics.
• Basic data analysis skills.
• Excellent verbal and written communication skills
• Showed attention to detail and organizational skills.
• Critical thinking and natural curiosity; a self-learner.
• Excellent problem-solving skills. Prior technical background in system/product troubleshooting is a plus.
• Prior experience in a similar product support role - Technical & Helpdesk Support or equivalent is a plus.
• Understanding financial markets and trading concepts is an advantage.
• ITIL and Six Sigma Certifications are a plus.
• Amenability to shifting schedules as the team operates on a 24/7 basis.

Benefits

What do they offer to you?

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with the global impact we create.

In return, you will receive a competitive salary package, HMO coverage for you and your dependents, an annual bonus, an employee stock purchase plan, a retirement plan, education reimbursement options, paid vacation, and sick leave, a subscription to eLearning platforms, fitness, wellness, and more.

Hear from some employee about their life working at Nasdaq.

Training & development

• Nasdaq provides hands-on experience with complex projects, offering opportunities to collaborate across teams and departments while learning to deliver excellence in an entrepreneurial culture.
• Working alongside senior teammates, you will gain insights into the company's operations and focus on a special assignment.
• Additionally, employees have access to Udemy, an online learning platform, for continuous education and skill development.
• At Nasdaq, 70% of development happens on the job, 20% through coaching & mentoring, and 10% by formal training.

Career progression

As part of your career advancement, Nasdaq's opportunities are abundant, with analysts able to progress to senior roles like Senior Application Support Analyst or explore transitions into Business Operations or Engineering. Employees gain valuable international exposure by collaborating with teams across various countries, enhancing their career growth and global market experience.

Source

The following sources were used in researching this page:

• nasdaq.wd1.myworkdayjobs.com/en-US/Global_External_Site/job/Philippines---Taguig-City---National-Capital-Region/Application-Support-Analyst_R0019722
• nasdaq.com/about/careers
• nasdaq.com/about/diversity-equity-inclusion
• youtube/@nasdaqmanila