Client Experience Analyst (Jun 2023)

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspectives.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

The primary goal of Nasdaq Investment Intelligence is to transform the institutional investment industry through data, insights and innovative technologies. Our environment is fun, smart, and energetic. We hire self-motivated people and provide them with exceptional opportunities for development through on-the-job learning. We understand the critical work-life balance needed for success doesn’t stop inside our walls.

As a Client Experience Analyst, you will provide Nasdaq clients with the best possible service in relation to account service requests, platform inquiries and renewal billing operations. You will ensure that good client relations are maintained, and inbound client inquiries are correctly resolved in a timely manner, in accordance with consumer laws. Along with this, you can expect to develop organization-wide initiatives to streamline the client experience in relation to client account administration and renewal billing initiatives.

We have two vacancies since we are building a new team in our Manila office. Apply with your friends or refer someone you know to this role!

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with the global impact we create.

In return, you will receive a competitive salary package, HMO coverage for you and your dependents, an annual bonus, an employee stock purchase plan, a retirement plan, education reimbursement options, paid vacation and sick leave, a subscription to eLearning platforms, fitness, wellness, and more.

What You Will Do

• Perform customer support of account administration, renewal billing inquiries, service requests, and
• Monitor a Nasdaq client service case queue to provide prompt client responses
• Administer and maintain client data systems and security of operating systems
• Create and track renewal opportunities/tasks
• Work closely with internal teams to ensure renewals are processed timely and accurately
• Process info security, DDQ, and RFP/RFI requests
• Complete renewal data requests such as user and/or user lists

What We Expect

• Bachelor's degree in Finance, Economics, Business Administration, or Management is highly preferred
• At least 1 year of proven experience in a similar role
• Previous experience in Salesforce for case management
• Intermediate proficiency in Excel
• Good understanding of financial services
• Strong attention to detail and process-oriented
• Excellent written and verbal communication skills
• Amenable to working night shift (US Eastern Time) schedule

Does It Sound Like You?   

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Our work arrangement is hybrid. You will be coming to the office just 2 days per week.

Come As You Are

Nasdaq is an equal-opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.