MSDC IT Senior Analyst (Server, Network and System)

Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Major Responsibilities

• Manage network servers and technology tools (server, network, firewalls, voice and cloud systems). Monitor performance and maintain systems in accordance with business requirements.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion scheduled jobs such as backups.

• Responsible for estimating, planning, and delivering IT Infrastructure setup in support of project initiatives (ie.: Floor expansion, data center migration/move, cloud migrations, etc.).

• Support and maintain identity systems (Active Directory) within the center.

• Perform routine proactive network and server maintenance activities including firmware upgrades, patching etc.

• Identify and troubleshoot complex technical environment issues and implement permanent resolutions to mitigate problems.

• Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.

• Provides support for both the Avaya phones, and equipment running over communication networks such as VOIP.

Education

Degrees/Field of Study preferred: Bachelor Degree - Computer and Information Science, Bachelor Degree - Computer Engineering, Bachelor Degree - Information Technology

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No