Business Support Specialist – HR Service Center (Rolling Intake)

Your role

What will you do in the team?

• Perform day-to-day GHRS operations, functions, and duties ensuring adherence to service level standards and metrics.
• Administer Service Central resolutions based on assigned access and other HR systems-related support.
• Assists with maintaining accurate employee records including associate personal files.
• Participate in ad hoc projects about Human Resources and/or office-wide issues.
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload, and the implementation of improvement projects.
• Identify the potential for better team efficiencies and agree with the leader on their implementation.
• Fully responsible for keeping employee data accurate and private.
• Facilitate monitoring of team’s tasks and accurate entry of completion in trackers.
• Sharpen expertise and deep knowledge of HR issues to gain credibility in different areas.
• Enrich the processes and the value-added services for the internal customer.
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in process mapping and process designing.

About you

To apply for this role, you must have the following requirements:

• Bachelor’s Degree.
• HR Shared Services experience preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Ability to use own initiative but work under instruction as required.
• Ability to work as part of a team and alone with a ‘can do’ attitude.
• Maintain good working relationships with colleagues across HR.
• Ability to provide a high standard of customer care.
• Methodical and organized.
• Quick Learner and self-motivated.
• Flexible and adaptable to changes.
• Working knowledge of Excel and Word will be preferred.
• Willing to be assigned on rotating shifts and in Asia Pacific hours.
• Open to fresh graduates.

Benefits

As well as getting a competitive salary from day one, you will enjoy paid time off and an annual paid volunteer day. Their total rewards program varies by business and geography. And a flexible work schedule as well.

Training & development

From day one, you will go into a real role with real responsibilities. You will work on a variety of assignments as you build valuable experience and skills. Throughout the program, you will get exposure to different parts of the business and develop a good understanding of what they do and how they do it. You will also get plenty of technical training, be supported by senior leaders, and gain a professional qualification.

Career progression

No matter which area you join or where you’re based, your work will constantly stretch your ability to analyze data, think creatively, and find innovative solutions. You will also get opportunities to network with senior leaders and participate in group exercises with your graduate colleagues.

This is a shared story of two colleagues about why they are proud to work for WTW...

Source

The following sources were used in researching this page:

• careers.wtwco.com/early-careers/graduates-programs/#toggle-id-5
• areers.wtwco.com/job/21001563/business-support-specialist-hr-service-center-open-to-fresh-graduates-taguig-ph
• wtwco.com/en-ph/about-us/overview
• youtube.com/@wtw