2022 TAS UK Pension Administrator (Rolling Intake)

The Role 

The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems and working as part of a global team with counterparts in North America and Europe. The position will be located in Manila, Philippines

Excellence

• Review and analyze member posts to initiate cases
• Perform data entry processing
• Process systems data updates such as member and beneficiary records
• Generate quotations, run calculations, and produce correspondence for scheme members.
• Identify areas where service to clients/members could be improved and communicate to Team Leader
• Know and live the firm’s values
• Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)
• Comply with ISO 9001, ISO 27001 and Professional Excellence standards

People

• Assist the wider team in more complex / project work when required
• Assist the wider team in more complex / project work when required
• Support colleagues for holiday cover and workload peaks
• Take initiative to proactively share knowledge and/or experience with team members
• Develop strong partnerships with team members, locally and remotely

Clients

• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
• Develop knowledge of clients’ pension schemes
• Build a relationship with the UK counterparts
• Be a point of reference for standard automated cases

Financial

• Ensure timely completion of timesheets
• Meet defined target billable hour goals
• Work within the prescribed budget for each project

The Requirements 

• Able to work to a high level of accuracy
• Able to work well under pressure and meet targets
• Interpersonal skills to include excellent written and verbal communication
• Strong analytical and problem-solving skills
• Ability to organize and prioritize with strong attention to detail
• Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
• Professional and responsible approach to work, clients and associates
• Ability to manage time and work a flexible schedule
• Ability to complete multiple projects within established deadlines
• Ability to work independently and in a team environment with minimal supervision
• Bachelor’s degree and pass given assessments
• Open to working in assigned shifts as needed.

WTW is an Equal Opportunity Employer.