Eclaro Business Solutions
2022 Application Analyst (Start ASAP)
Quezon City, Quezon City, Philippines (Temporary WFH set up until further notice.)
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 14,000 - 20,000 / Year
- 50-70 vacancies
- Apply by 30 Sep 2022
- Start date ASAP
Job Responsibilities:
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve customers.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Maintain history records and related problem documentation for future reference.
- Maintain relationships with other internal departments as well as client base to improve business performance.
- Conduct training to customers and internal staff on company products and services.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc. when needed.
- Take ownership of customer issues in order to follow up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge of customer business areas.
- Maintain broad knowledge about the company's products and services.
Hiring criteria
- No experience required
- Business & Management +more
- Bachelor or higher
Reviews
Routine
Passive and active sourcing, doing interviews, endorsements, scheduling, extending job offers, and closing deals.
I am one of the Technical Recruiter of the local TA team of Eclaro and my day to day task are to source, interview, endorse candidates to the client, and extend offers once they pass the interviews. It is such as a fulfillment knowing your candidates passed all the assessments in spite of the time and efforts given just to get the job. It is good to see hard work pays off.
About the employer
Eclaro Business Solutions
4.4
500 - 1,000 employees
Management Consulting
Eclaro is a company that truly values your talent and can provide you with a genuine opportunity for personal growth and career advancement.
Pros and cons of working at Eclaro Business Solutions
Pros
Eclaro cares for the welfare of the employees. Work -Life balance matters, and most of all good work environment.
Work life balance
Family oriented
Management, Co-workers, Clients, and Work Life Balance.
Work Flexibility and Mentorship
Cons
I am one of the Technical Recruiter of the local TA team of Eclaro and my day to day tasks are to the source, interview, endorse candidates to the client, and extend offers once they pass the interviews. It is such as a fulfilment knowing your candidates passed all the assessments in spite of the time and efforts given just to get the job. It is good to see hard work pays off.
Passive and active sourcing, doing interviews, endorsements, scheduling, extending job offers, and closing deals.
Routine