Unilever Philippines
Customer Service and Reports Specialist
Philippines
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 240,000 - 400,000 / Year
- Apply by 12 Jun 2022
Job Summary
- Responsible for customerโs Order to Deliver (O2D) cycle and customer issue resolution.
- Analyze Customer Service KPIs (internal and aligned) to identify improvement areas of the operations and work closely with SC cross-functional teams (i.e. Planning, Logistics, Make) to resolve and deliver customer service excellence.
- Drives cross functional alignment in partnership with CD and across Supply chain to strengthen collaboration, improve service and operations.
- Partners with Customers and drive diamond model set-ups to strengthen collaboration, improve service and operations.
- Work closely with 3P handling Order Management to ensure processes are completed correctly and on-time.
- Understand the day-to-day operations and demands of each customer group
- Analyze KPIs (service, inventory, forecast, OSA) and identify points for improvement
- Create dashboards (Power BI) tailor-fit per customer
- Service
- Inventory
- Forecast signals (ex. AWSM trend)
- CAMREP availment
Requirements
- Bachelor's degree in Sciences (preferably IE, Engineering or Statistics major)
- Skilled in use automation tools (ex. Power BI)
- Must be willing to learn and adapt in a fast-paced environment
- Strong knowledge on CS&L operations
- Knowledgeable in Planning, Forecasting and Supply Chain operations
- Strong Service Orientation
- Excellent Communication Skills
- Critical thinker and highly analytical
- Knowledge in SAP is an advantage
Hiring criteria
- No experience required
- Philippine Temporary Work Visa +more
- Business & Management +more
- Bachelor or higher
Reviews
A lot of learning venue
Since I've been given 3 projects to lead, my day-to-day responsibilities are to look after them. I don't have tasks that merely assist or operationalize, instead I strategize and plan towards the completion of my projects within a given timeline.
There is a balance between operations work and projects. I can propose and work on passion projects.
About the employer
Unilever Philippines
4.2
> 100,000 employees
R&D and Manufacturing
Unilever is one of the world's leading suppliers of Beauty & Personal Care, Home Care, and Foods & Refreshment products.
Pros and cons of working at Unilever Philippines
Pros
The company has a good culture. It also provides employees with great benefits along with a good wage.
Apart from working with intellectual and capable people, the flexibility of hours is one of the best things about working at Unilever.
Unlimited career opportunities including working in multicultural teams and in roles abroad, fast-paced and exciting work environment where you are a maker of the leading edge products.
The company's culture in the office is vibrant while serious. Most of the time people are focusing on their work and the deadlines they need to meet.
There are a lot of workshops that I can enroll for at Unilever. Workshops that are mainly focused on hard and technical skills that I can use at work.
Cons
High volume of work.
As a management trainee, the constant moving from one role to another, not allowing myself to fully grow and establish myself in a role and mastering the ins and outs of it.
Because it's such a large organization - the bureaucracy.
Due to it being one of the bests in the industry especially when it comes to finance the expectations might sometimes be too high.
Living in Manila one is not immune to the horrible traffic of the country, making the commute to and from work much worse than it should be.